Everything between the call and the truck, handled.
The phone answered, a one-tap photo link texted mid-call, the scope built from the nameplate, the right tech routed with a full job brief before the truck rolls. Memberships, storm surges and insurance claims run in the background. On top of ServiceTitan, Housecall Pro, Jobber or FieldEdge.
A 30-minute walkthrough built around your trade. Nothing to install.
The bottleneck is not quoting. It is everything between the call and the truck.
Estimate sent, never followed up. Membership lapsed, never recalled. A storm hits and half the calls go to voicemail. The adjuster booked the wrong window. The spring tune-up list sat in a spreadsheet nobody opened. Your dispatch board says 11 jobs; ServiceTitan says 14. The system owns the work between the work: triage by severity, routing by trade, recalls on a schedule, claims tracked through to install.
NorthCore Labs works on top of the dispatch software you already use. Calls, jobs, photos, scopes and notes are written into it, two-way, so techs see updates on whatever they already use in the truck.
We work the whole journey, not just one step.
One connected system across the whole customer funnel, from the first inquiry to the follow-up after the visit, so no inquiry, booking or repeat visit slips through.
Capture
Phone, LSA, web, Angi and Meta leads land in one place.
Answer
Picked up in seconds, triaged by severity and trade.
Photo
A one-tap link texted mid-call; the customer snaps the panel, the leak, the nameplate.
Scope
Model and serial read off the nameplate, a structured scope built.
Dispatch
The right tech, the right ZIP, the right window, with a full brief.
Follow up
Estimates chased, insurance claims tracked from adjuster to install.
Recall
Tune-ups, memberships and past customers worked by season.
Everything your front office does, handled.
Six pieces. Each stands on its own and gets stronger with the others: one system, one record, across the whole shop.
After-hours and weekend triage
Tonight, tomorrow morning or first available, decided by your severity rules per trade. The after-hours rate disclosed in the call. Nobody sent to voicemail.
Photo capture and scope
A one-tap link in the call. Model and serial off the nameplate. A structured scope your tech walks in with.
Smart dispatch and tech brief
History, photos, parts, prior notes, gate code, dog at the property, on the tech's phone before he leaves the shop.
Estimate and insurance follow-up
Open estimates chased on a cadence. Carrier, adjuster and claim status tracked, supplements and ACV sequenced.
Maintenance recalls and memberships
Every nameplate ever logged, segmented by equipment age and last service, worked by season.
Slack, and one page of numbers
Booked revenue, open quotes and membership MRR, a slash command away.
The jobs it runs, one at a time.
Hand it one piece. When it owns it, it takes the next. Pricing is still your call; the scope just stops being guesswork.
After-hours and weekend triage
Severity rules per trade, same-night dispatch only when you offer it.
Photo capture and scope generation
One tap in the call, the scope built.
Smart dispatch and warm transfer
Right crew, right ZIP, right window.
Pre-job tech brief
Everything on the phone before the truck rolls.
Speed-to-lead
Phone, LSA, web and Meta answered in under 30 seconds.
Estimate and insurance follow-up
Quotes chased, claims tracked to install.
Maintenance recalls and memberships
Tune-ups in March, gutters in October, panels on the anniversary.
Past-customer revive
The ones who already had your truck in the driveway.
Every message goes out from your own registered number under a carrier-approved campaign. Opt-outs are honored automatically.
No new software to learn. The whole business on one page.
Two questions every owner asks and almost nobody can answer quickly: how did the month actually go, and can new customers find me. Both live on a private page you open on your phone, and in Slack.
No CRM to learn. Ask in Slack and get the answer back in seconds. Every number comes from the same record the system writes to.
Figures shown are illustrative of the report format, not results for your shop.
The wins land differently depending on where you sit.
Owner
Booked revenue and open quotes on one page.
Dispatcher
The phone stops deciding the day.
Techs
A brief, a scope and the parts list before the drive.
The shop
Storm days and slow days both get worked.
These are published figures about the category, not projections for your shop. What a system changes for you depends on your market, your offer and your volume; we'll work through what's realistic on the call.
What the businesses we build for say.
Real clients, quoted with permission.
“I can't recommend NorthCore Labs enough. Over the past 2 years I have been working with Will and the team, and the systems that they put in place are a huge reason I have been able to scale to 3 locations and 7 providers and counting. I was hesitant and skeptical at first, but they have gone above and beyond.”
“I have been in the aesthetic space for 6+ years now and hopped around to 3 different EMRs in that time, trying to find one that actually did everything I needed and wouldn't break the bank, until I came across NorthCore, who has completely transformed my digital presence and systems. You really get amazing support from them. 10/10.”
“I started my practice in 1989 and was featured in a magazine for being one of the first practices to be on the world wide web. What NorthCore has done has been quite amazing. They are very sophisticated when it comes to tech and have made my day to day a whole lot easier. I had my best month ever just 2 months into the program, and they did it without marketing.”
“Just want y'all to know, it's truly working. It's all truly working. I can't believe it.”
“I bought this HVAC company through the help of an ETA fund and was connected with NorthCore Labs early in our acquisition. I've ran and exited 3 companies now and thought I knew business until these guys came along. The business landscape is changing; automations are able to drive more and more of the business. After their first phase of integrations we knew these guys were someone we'd use forever. These guys are the real deal.”
These are individual experiences shared by clients, not a promise of any particular outcome. What a system changes for your business depends on your market, your offer and your volume.
Built around your shop.
We handle everything. You do not hire anyone, learn any software, or change how you run the shop.
Discovery call
Thirty minutes. We audit how the business takes leads, where the follow-up breaks, and where revenue leaks. You get a straight answer on what we would build first.
Custom build and launch
We build it in your voice, wire it into every tool you already run, and ship the workflows that move the most money first. Scope and timeline are fixed in your agreement before we start.
Ninety-day optimization
We watch every interaction, tune scripts and workflows, and keep going until the numbers move. Then you take the keys or we keep it running, month to month.
We don't move you off your stack.
Bookings, records and notes are written into the system your team already opens every morning.
Before you book.
How is this different for HVAC vs. plumbing vs. electrical vs. roofing?
Trades are not interchangeable. HVAC is built around the spring and fall tune-up cycle and memberships. Plumbing lives on severity triage and after-hours routing. Electrical is permit-aware and diagnostic-visit-first. Roofing is storm-surge volume, the insurance pipeline and supplement chases. Intake, scoping and follow-up are tuned to each one.
Does it really replace quoting on the spot?
No, and we would not promise that. It builds the structured scope from the call and the photos so your tech walks in with the right diagnosis, the likely parts, the warranty status and the customer history. Pricing is still your call.
Will this work with ServiceTitan, Housecall Pro, Jobber or FieldEdge?
Yes, those plus Service Fusion, FieldRoutes, RazorSync and the major dispatch platforms. Calls, jobs, deposits, photos, scopes and notes are written directly into your system, two-way.
Will this replace my front desk or my dispatcher?
No. It handles the volume your team cannot reach: after-hours calls, simultaneous channels, photo capture mid-call, storm-day surge, the recall list. Commercial walkthroughs, supply-house calls and unhappy customers warm-transfer to a person.
What is the recall and reactivation piece?
We mine your customer base, every nameplate ever logged, every ticket, every install, segment by trade, equipment age and last service, then run recall campaigns timed to the season, from your own number.
How is it priced?
One build fee, scoped to the pieces you turn on, then optional maintenance. Month to month. You get the exact number on the call.
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